Niche Market
All over the world SAP-skilled consulting companies market themselves as SAP experts, whether it is to implement SAP functionality or to fill a functional support role within the SAP CCC.
Galilea Consulting differentiates itself from these companies in that we only focus on the establishment and streamlining of SAP CCC's, also referred to as SAP CoE's (Centres of Excellence). We are recognised by SAP as an important player in this niche market.
Many SAP customers are not aware that a SAP implementation is bound to fail after go-live without a SAP CCC.
Apart from this fact, they are also contractually obliged to establish an SAP CCC to avoid increases in SAP maintenance fees. Over and above this financial benefit, it is to the benefit of the SAP customer to establish an SAP CCC as addressed in this document.
These customers therefore, require guidance in the establishment of their SAP CCC's to avoid pitfalls and capitalise on lessons learnt in their striving to establish the best-fit support structure.
The Galilea Consulting Value-Add is a 100 % focus on the sustained operation of the SAP CCC. We believe our proven concepts are a best fit and cut across the whole framework of a SAP CCC.
What does this mean? Well, we offer proven best practices focusing on the required components in the organisational structure of the SAP CCC, addressing the very important contracting and relationship management between the SAP CCC and other skill sets in the organisation, as well as any outsourced activities.
Galilea Consulting has developed unique best practices around building and operating a sustainable SAP CCC addressing all facets that will be encountered in running a SAP CCC. We are able to advise on commonly found burning issues such as the best model for Co-sourcing vs. Outsourcing; how to incentivise staff and minimise staff turnover; how to balance resource requirements vs. available staff; the balancing act of executing and prioritising the required workload between the SAP CCC, the Basis team and the "software factory"; what the Service Level Agreement with the Line Business should entail and many more challenging issues found in this market space.
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